Terms of Service

1. What HoldRescue is

HoldRescue is a self-help software service that provides: a diagnostic questionnaire for payment-processor fund holds; reference information about platform policies and regulator complaint channels; document templates for escalation letters; and case-tracking tools.

HoldRescue is not a law firm, does not practice law, and does not provide legal advice, legal opinions, or legal representation. No attorney-client relationship is created by using the service. The letters and guidance we generate are templates and process suggestions prepared from information you provide; you are responsible for reviewing, editing, and deciding whether and how to send them.

2. No outcome guarantee

We do not promise, warrant, or guarantee that any platform will release your funds, that any regulator complaint will succeed, or that any particular outcome will occur. Duration ranges and classifications are based on community-reported patterns and public documentation; individual results vary. Nothing on this site should be read as a success-rate claim.

3. Your responsibilities

You agree that information you provide in the intake and letters is accurate to the best of your knowledge, and that you will not use HoldRescue to send false, misleading, or harassing communications. You are responsible for the content of anything you send to a platform or regulator, and for complying with their processes.

You must be at least 18 years old and able to form a binding contract to use the service.

4. Accounts

You are responsible for keeping your account credentials confidential and for all activity under your account. We may suspend accounts used for fraud, abuse, or unlawful purposes.

5. Plans, billing, and renewal

Single Case: a one-time purchase (currently $49) that entitles you to create one case with its full diagnosis, letter pack, and ledger.

Unlimited: a recurring subscription (currently $19 per month) that entitles you to create unlimited cases while the subscription is active. Subscriptions renew automatically each month until canceled, and can be canceled at any time through the Stripe billing portal; cancellation takes effect at the end of the current paid period.

Payments are processed by Stripe. We do not store card details. Prices are shown in USD and may change with notice; changes will not affect periods already paid.

6. Refunds

Our refund rules are stated in the Refund Policy, which is incorporated into these terms by reference.

7. Third-party platforms and regulators

HoldRescue is not affiliated with Stripe, PayPal, Wise, Payoneer, or any regulator. Platform policies and regulator processes change; reference information in rule packs and guides is verified against official sources at the time of writing and carries 'verify with official sources' notes. Always confirm current requirements with the official source before acting.

8. Intellectual property

The service, including its templates, rule packs, and software, is owned by the operator or its licensors. You receive a personal, non-transferable license to use outputs for your own cases.

9. Limitation of liability

To the maximum extent permitted by law, HoldRescue's aggregate liability arising from or relating to the service is limited to the amount you paid to us in the twelve months before the claim, and we are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or frozen funds themselves.

10. Governing law and changes

These terms are governed by the laws of the operator's principal place of business (United States). We may update these terms; material changes will be notified through the service. Continued use after changes take effect constitutes acceptance.

11. Contact

HoldRescue Inc. (Edit before launch) — support@holdrescue.example.com (Edit before launch)