Refund Policy

Single Case ($49 one-time)

You may request a full refund within 7 days of purchase if you have not yet downloaded any letter as a .docx file and your case has not had a letter marked as sent. Because the product is delivered immediately (diagnosis + generated letters), purchases where a document has been downloaded or a case escalation started are not refundable — the work product has been consumed.

To request a refund, email support@holdrescue.example.com (Edit before launch) with your account email and purchase date. Approved refunds are issued to the original payment method within 5–10 business days.

Unlimited subscription ($19/month)

Cancel anytime from the billing portal; you keep access until the end of the current paid period. Already-charged periods are not refunded pro-rata — if you cancel mid-month, you simply won't be billed again. If you were charged twice due to a technical error, or charged after you canceled, contact us for a full refund of the erroneous charge.

What refunds are not for

• Your platform's decision not to release funds — we sell process and documents, not outcomes, and cannot refund based on a platform's or regulator's response.
• Requests made after documents have been downloaded or a case's escalation has started (Single Case).
• Accounts terminated for abuse of the service.

Chargebacks

Please contact us before disputing a charge with your bank — we respond to every refund request and resolve billing errors quickly. Accounts with fraudulent chargebacks may be suspended.